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eCommerce Shipping study

Credit: Thanks to ParcelLab for the detailed study (available for download here)  Key Snippets from the eCommerce Shipping/ Carriers study:  Customers expect a tailored, convenient and quick

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Innovation Model

Innovation models can vary depending on many factors (culture, goals, KPI’s, budget, etc) however the Fugle innovation model is a decent place to start and one I’ve

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